Delete your account
You can delete your Slots Club account and the data linked to it at any time. You do not need to cancel anything else first, but read the note about VIP below.
Option 1: in the app (fastest)
- Open Slots Club and sign in.
- Go to Account → Delete account.
- Confirm. Deletion starts immediately.
Option 2: by email
If you cannot open the app, or you played on a platform where the in-app button is not shown, email hello@flycowgames.com with the subject "Delete my Slots Club account". Include your display name and the platform you play on (for example iPhone, Android or Facebook). We may ask you to confirm from inside the app or answer a question about the account, so that we delete the right one. We complete email requests within 30 days and reply when it is done.
What is deleted
- Your account record and the link between it and your sign-in (for example your Game Center player ID).
- Your display name, profile, leaderboard and tournament entries.
- Your cloud save (game progress, coins, levels and settings stored on our servers).
- Your notification device token, notification choices and consent records.
- Gameplay and app events linked to your account, including the IP address and installation ID recorded with them.
- Your email address, if you gave us one.
- Coin drop claims and other reward records linked to your account.
What is kept, and why
- Chat messages you already sent are no longer linked to your account and are removed when they age out of chat history (at most 90 days).
- Moderation records (reports, and actions such as mutes or bans) are kept for as long as we need them to handle abuse, so deleting an account cannot be used to escape a ban.
- Anonymous totals, such as jackpot and economy accounting, are kept without anything that identifies you.
- An anti-abuse marker for email rewards: if you claimed a reward for verifying an email address, we keep a one-way digest of the address. It cannot be turned back into the address and is not linked to your account. It only stops the same reward being claimed twice.
- Support emails you sent us stay in our mailbox for up to two years after the issue is resolved.
What we cannot delete for you
- Apple data. Purchases, receipts and your VIP subscription belong to your Apple Account. Deleting your Slots Club account does not cancel VIP. Cancel it in Settings → your name → Subscriptions.
- Game Center scores. Scores and achievements that the game reports to Apple Game Center are held by Apple. We cannot erase them. You can manage your Game Center data in your Apple Account settings.
- Data on your device. Delete the app to remove what is stored on your device.
- Things you shared yourself, such as a Jackpot Reaction Studio video you posted elsewhere.
Signing in again later
If you sign in again after deleting, you start with a new, empty account. Deleted progress cannot be restored.
Questions? See our Privacy Policy or email hello@flycowgames.com.